Product Returns

At Alfresco Heat we want you to be completely happy with your purchase. We will offer a full refund for any item that has arrived faulty or damaged. Please ensure you inform us within 24 hrs of receipt of your item.

If you've simply had a change of heart, please email info@alfrescoheat.co.uk and we will inform you of the returns address, then post the item back within 14 days of receipt.

Please note some items are non-refundable (unless faulty or damaged), these include:

• Any item made to order.
• Any hand made items - these include all Adezz & Gardeco Products
• Any personalised item which can't be resold due to a bespoke element

For full Returns info please see our detailed returns policy